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  At Ping Asian Imports, we strive for customer satisfaction. We not only need to have the best product selection, but also need to ensure your privacy, and protection, as well as make sure that our products are delivered to you as expected. We hope your shopping experience at Ping Asian Imports is an enjoyable one, and one that you will recommend to your friends and family members.

Customer Price Satisfaction

We are interested in your satisfaction concerning our prices. If you are able to find a better price for a product from another website, we are interested in knowing about it. If we can, we will try to match or beat their prices. Simply complete our Contact Us form, with the details of the product you are interested in, and where you have found it for a better price. We will review your request, and if we are able to match or beat their prices, we will let you know.

Our Privacy Policy

Here at Ping Asian Imports we care about your privacy and satisfaction. That is why we will will commit to you the following:

Personal Contact Information:

All personal contact information collected either on our site, or during the check out process is used strictly to process your order. We will never sell or give out your personal information.

Credit Card Transitions:

PayPal is payment processor. It is a secure and safe way to process your order. In order to pay with PayPal, you do not need to be a Paypal registered user and the service is free to you.

You may use the following payment methods, in addition to using a standard paypal account:

Visa, Mastercard, Amex, Discover and eCheck:

VisaMastercardAmerican ExpressDiscovereCheck

If you have any question about the Paypal service, check the Paypal site for more details www.PayPal.com

Confirmed Paypal Address:

We only ship to confirmed paypal addresses. If your address is not confirmed in paypal, we cannot ship to you. Confirming your address is a fast and easy process that should only take a matter of minutes with paypal when you place your order.

If you have any questions about our security and privacy procedures, please feel free to contact us for more details.

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Our Shipping Policy:

We try to estimate and maintain our shipping costs as low as possible.

Each item has a shipping cost associated with it. This cost includes packaging, handling and postage to your destination anywhere in the World. Some products have a special International Shipping Cost. If your shipping address is outside of the US, and the product has a special International Shipping cost, please use the International cost. We reserve the right to hold back shipping your order until we have received the full International shipping cost, or we will refund your order if the full cost is not submitted.

Some items we are able to ship without any shipping cost. These are marked clearly in their product descriptions.

We usually ship within 1-3 business days of your purchase. If we cannot ship within that time, we will contact you with our best shipping date estimate. Once an order is placed, we will let you know when our best estimate shipping date will be. Usually we will try to beat this estimate.

Some items may ship directly from our Asian suppliers. When this is the case, the item will be clearly marked and an estimate arrival time will be provided.

In Stock Policy

Unless otherwise stated on the product details page, all items are in stock and ready to ship. If an item is out of stock, please contact us with the next available ship estimate. At times, our online inventory may not match our warehouse inventory. In this unlikely event, we will contact you with our next best ship date. If this is not satisfactory to you, we will issue you a full refund.

Sales Tax

If your shipping address is in Colorado, we are also required to charge a sales tax upon checkout. All other states are free of sales tax on any purchases.

Return Policy

We strive and hope you will be satisfied with your purchase. If you are not satisfied with any of our products, we accept returns for all products if they are returned to us within 10 days. There is  a 15% restocking fee for any returned items. For returns, contact us for a Return Merchandise Number using the Contact Us form, and following the instructions for returns. We cannot accept returns for tea or food products for health reason. Shipping charges are non-refundable.

We reserve the right to change any of these policies.

 

 Shared Right Border


Universal Solar Charger (USC)
(B
est engineered and built of all the solar chargers on the market)

Glass TeaPot - Multi-Tea/Coffee Server - 500cc
(Excellent for making tea or coffee!)

Our Best Ginseng Oolong Tea With Decorative Gift Box - 250g (about 8oz)
Wonderful Combination the Health Benefits of Oolong tea with Ginseng

Chinese Hacky Sack - Shuttlecock Single Units - with FREE Video DVD!
(Great soccer training tool, and all round fun!)

Competition Style Chinese Hacky Sack - Shuttlecock - Single Value Pack - With FREE Video DVD

Chinese Dragon T-Shirt - White
(our best selling Chinese Character T-Shirt!)

Oolong (Wu Long) WEIGHT LOSS Tea 12OZ + 2 FREE Cans!

Chinese T-Shirt Dao De Jing Dragon - White

XiaMen Jasmine Tea - 20 Bags

Yin Yang Bracelet
 

 

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